Part of the order in the Bobo N Paws online store (www.bobonpaws.com) will be delivered by SF Express and other courier companies.
Free shipping to both Hong Kong local residential and commercial addresses on single purchase over HK$300 in Bobo N Paws online store (www.bobonpaws.com). If the order is less than HK$300 for a single purchase, HK$60 of the standard shipping fee will be charged when placing the order.
Customers can choose self-pick up at SF Express stores or EF lockers when placing the order, however please note that self-pickup at SF Express stores or EF lockers may not be available for some larger items. For that case, extra shipping fee will be charged (ie we have to re-arrange the delivery by SF Express to you and shipping fee of HK$60 will be charged).
Customers can choose self-pick up at our Wong Chuk Hang store.
Shipping & Delivery
The package will be prepared promptly once the order is confirmed. Generally, the package will be delivered to the courier company within 1-2 working days and delivered to the destination within 2-3 working days. Most orders will have arrived within 3-4 working days*.
*If the customers fail to receive the package within 4 working days after the package is shipped, please do not hesitate to contact us.
Orders may require an additional 1-2 working days for delivery due to overwhelming response and / or public holidays.
Out of Stock / Discontinued products
Bobo N Paws Limited will do its best to ensure an adequate supply of products. If there is a shortage of the item after the order is placed, will arrange a fund to the customer’s credit card within 10 working days.
When No. 8 or above Typhoon Signal is hoisted and/or Black Rain Storm Warning Signal is in force, it will be a non-business day. The delivery of the package to the courier company will be delayed to the next working day after the signal(s) was/were being cancelled / lowered.
Bobo N Paws Limited reserves the right to amend the delivery policy anytime without prior notice.
In case of any dispute, the decision of Bobo N Paws Limited shall be final and binding.