Part of the order in the Bobo N Paws online store (www.bobonpaws.com) will be delivered by SF Express and other courier companies.
We accept Hong Kong Dollar (HKD) to be settlement/payment currency only. Goods in other currencies on our online store are for customer’s reference only.
We currently ship to Hong Kong Special Administrative Region (HKSAR) only. We do not provide direct delivery service outside of Hong Kong (ie Macau, Mainland China, Taiwan & overseas) at present. Customers from Macau, Taiwan can place order from our online store, and arrange “Transshipment” at their end through Third-Party logistics (3PL) service provider to transship the order to their location/final destination. Transshipment Fee is borne by customer who need to settle at their end to the Third-Party logistics (3PL) service provider. (please refer to [ Shipping & Delivery to Macau, Taiwan, Singapore, Malaysia ] below for details)
Delivery Fee (HKSAR)
Free shipping to both Hong Kong local residential and commercial addresses on single purchase over HK$300 in Bobo N Paws online store (www.bobonpaws.com).
If the order amount is less than HK$300 (after redeeming store credits / points /coupons / applying discounts etc) for a single purchase, an additional HK$80 of shipping fee will be charged when you are placing the order.
Customers can choose self-pick up at ‘S.F.Express - Store’ or ‘S.F. Express - Business Station’ or ‘EF lockers’* when placing the order, however please note that self-pickup at SF Express stores or EF lockers or Business Station may not be available for some larger items. For that case, extra shipping fee will be charged (ie have to re-arrange the delivery by SF Express to you and additional shipping fee will be charged which shall be borne by you).
Shipping & Delivery
An order can be delivered to one address only. The delivery address cannot be a postal box number or hotel address. Orders will be delivered to the address provided by customer when placing their order. Please provide a correct and detailed delivery address, contact person name and contact phone number. If the goods being delivered to a wrong address or wrong recipient due to wrong information provided by the customer, all losses and/or any expenses incurred shall be borne by the customer. We are not in position to responsible for and are not in position to bear any losses and/or expenses incurred under any circumstances.
If the goods are returned to our company due to insufficient address, recipient refusal, unsuccessful delivery attempts, customer’s personal reasons, or providing only a postal box number or hotel address, or other reasons, the order will be classified as an 'undeliverable order.' We will notify you via email regarding the matter. In such cases, we will refund you after deducting the costs (including but not limited to the shipping fee, packing & material fee, administration fee & handling charges). Please note that we are unable to re-deliver the goods for ‘undeliverable orders,' but we welcome you to make another purchase of our products online.
In-Stock items :
The package will be prepared promptly once the order is confirmed. Generally, the package will be delivered to the courier company within 1-5 working days after the order is confirmed. And delivered to the destination within 2-3 working days by courier company. Most orders will have arrived within 3-8 working days*
*If the customers fail to receive the package within 8 working days after the package is shipped, please do not hesitate to contact us.
*our working days are : Mon - Fri : 11am - 18pm (Saturday, Sunday & public-holidays excluded )
Orders may require an additional 1-2 working days for delivery due to overwhelming response and /or public holidays.
Pre-Order items:
Some of our items are 'Pre-Order' items, the package will be prepared within 3-7 working days after the order is confirmed & prepaid. Then the package will be delivered to the courier company within 1-3 working days and delivered to the destination within 2-3 working days by courier company .
100% prepayment is required for both in-stock items & pre-order items.
Out of Stock / Insufficient Stock / Discontinued Items
Bobo N Paws Limited will do its best to ensure an adequate supply of products. If there is a shortage / insufficient stock of the item after the order is placed, we shall re-stock the item as soon as possible. The package will be delivered to the courier company within 1-5working days after the item is re-stocked .
If there is a discontinued item after the order is placed, will arrange a refund of the relevant item to the customer’s credit card within 10 working days.
Force Majeure
When No. 8 or above Typhoon Signal is hoisted and/or Black Rain Storm Warning Signal is in force, it will be a non-business day. The delivery of the package to the courier company will be delayed to the next working day after the signal(s) was/were being cancelled /lowered.
Shipping & Delivery to Macau , Taiwan, Singapore, Malaysia
Macau,Taiwan, Singapore, Malaysia customers are welcomed to place orders from our online store.
We DO NOT ship orders outside of Hong Kong. Customers from above-mentioned Regions / Countries need to arrange transshipment at their end to deliver the order to their location/final destination.
Important Notes:
1) We DO NOT ship orders outside of Hong Kong.
2) We deliver to customer’s designated Third Party Logistics (3PL) service provider’s Hong Kong address / warehouse only.
3) Customers need to provide their name, mobile phone number & email address, and the Hongkong full address & contact phone number of the Third Party Logistics (3PL) service provider when placing the order.
4) Once order delivered successfully to the designated Third Party Logistics (3PL) service provider’s Hongkong address, the order is deemed to be completed.
5) Customers need to work out at their end with the Third Party Logistics (3PL) service provider for transshipment from Hongkong to their location / final destination ( Macau,Taiwan, Singapore, Malaysia ). Transshipment Fee is borne by customer (you), you are required to pay the Third Party Logistics (3PL) service provider for the transshipment fee from Hongkong to final destination (Macau,Taiwan, Singapore, Malaysia).
6) Customers are required to pay for any Customs fees, taxes or any additional charges/expenses levied by Customs/government at final destination. Suggest to consult your third-party logistics (3PL) service provider to see if any Customs fees,taxes or any additional charges/expenses will be levied.
7) Prior to placing an order, it is recommended that customers to consult their designated third-party logistics (3PL) service provider to see if there is any specific category of products that they do not carry. We are not in position to responsible for any loss of customer due to the refusal of transshipment by their third-party logistics (3PL) service provider.
8) For more information about transshipment, please feel free to WhatsApp +852 4620 3188 .
9) * Free Shipping for single order over HK$300 (deliver to Hongkong residential/commercial & industrial areas only) . That DOES NOT includeTransshipment Fee which is borne by customer (you).
* If your order amount is below HK$300, an additional HK$80 shipping fee will be charged when you are placing the order (deliver to Hongkong residential/commercial & industrial areas only) . That DOES NOT includeTransshipment Fee which is borne by customer (you).
10) Hong Kong Dollar (HKD) will be the only settlement /payment currency. The price showing in other currencies on our online store is for customer’s reference only. The shopping cart amount to be final & to be settled in HKD.
11) Disclaimer:
* We have no relationships with any Third Party Logistics (3PL) service providers/companies.
* Once order delivered successfully to the designated Third Party Logistics (3PL) service provider’s Hongkong address, the order is deemed to be completed.
* We are not in position to responsible for any loss (including but not limited to lost, partially lost, damage of the goods, omission, being wrongly substituted / replaced by other goods, refusal of transshipment, etc) incurred between customers and their designated Third Party Logistics (3PL) service providers/companies under any circumstances.
* We will not interfere with disputes between customers and their designated third-party logistics (3PL) service providers.
* We are not in position to responsible for any loss of customer due to the refusal of transshipment by their third-party logistics (3PL) service provider.
* We DO NOT responsible for any Transshipment Fee. Such Transshipment Fee is borne by customer (you) and customer need to settle such Transshipment Fee to the 3PL service provider at your end.
* We are not in position to responsible/pay for any Customs fees/taxes/governmental fees/expenses levied by Customs/government at destination. Such Customs fees, taxes or any additional charges/expenses are borne by the customer (you).
Bobo N Paws Limited reserves the right to amend the delivery policy anytime without prior notice.
In case of any dispute, the decision of Bobo N Paws Limited shall be final and binding.